Policies for Laurel Tree Massage
We prefer cash or check, although credit cards are also accepted. Payment is due at the time of service. Any returned checks are subject to a $30 bounced check fee IN ADDITION to the amount originally owed for the type of service you received. Gift certificates MUST be provided at the time of redemption. Although we do not bill your insurance, we can accept payment via a heath savings plan card. If using a health savings plan card, please bring an alternative payment, as HSA cards have been denied before through using the "Square" Credit Card processing device.
We are aware that emergencies do arise, but we ask that you provide us with a 24-hour cancellation notice, as this time could be utilized by another client. Failure to give us 24-hour notice puts you at risk of being charged for a missed business opportunity charge, which is determined by the type of visit you scheduled for.
If an appointment is scheduled, that means that this time is RESERVED for you. If an appointment is reserved and missed with no notice, you will be charged for a missed business opportunity, which is the fee applicable to the type of visit you reserved, as this could have been reserved and utilized by another client who is in pain and would like to be seen. In all fairness, the appointment that a client misses with no notice could be the one YOU need!
General Service Policy:
After scheduling an appointment, an email will be sent to us requesting the time you scheduled for and once we approve it, an email will be sent directly to you confirming the time and date. If the time you requested does not work, an email will be sent to you informing you that it is unavailable, then you can choose a different time.
available 24 hours a day
312 Water Street.
Skowhegan, Maine 04976